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Refund Policy

Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Cancellations

Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed.

Additional non-returnable items:


Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

RETURN AUTHORIZATION

All items must be returned in new, unused condition with original box/packaging, including manufacturer tags, parts, and accessories. Please submit an RA request for approval before returning your item. All returns will be for a refund. Exchanges must be placed as a new order.

ALL RETURNS MUST HAVE A RETURN AUTHORIZATION

  • Return authorization requests(RA) must be sent via email only and clearly state the P.O. or Order # as well as the reason for a return request.
  • Photographs maybe requested for damaged merchandise.
  • Return authorizations are valid for 14 days from date of issuance and merchandise returned beyond this date maybe refused.
  • The RA# MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE CARTON.
  • Buyer is responsible for return shipping for non-defective returns.
Merchandise sent back without a valid RA# will be refused. Returns due to improper use of the product will not be credited. Within 10-14 business days after receipt and upon final inspection of the return, applicable credits will be issued.

Returns due to Buyer’s remorse maybe subject up to a 15% restocking fee

Shipping Costs (if applicable) are not refunded.  

Several types of goods are exempt from being returned.  Please refer to the individual product page for specifics about the item you are interested in.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 3186 Contra Loma Blvd. Suite 284 Antioch, California US 94509.

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping


To return your product, you should mail your product to: 3186 Contra Loma Blvd. Suite 284 Antioch California US 94509

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.